Infinity Engineering Hub ("we", "us") operates services.infinitydomainhost.com, a multivendor marketplace for engineering services in Uganda. This policy explains how we collect, use, and protect your personal data per the Uganda Data Protection Act (2019) and GDPR (for EU users).
2. Data We Collect.
Category Examples Purpose
Identity Data Name, NIN, UERB/ERA license numbers Account verification, compliance
Contact Data Phone, email, physical address Booking coordination, notifications
Financial Data Mobile Money PINs (tokenized), bank details Payment processing
Technical Data IP address, device type, location Fraud prevention, service improvement
Service Data Project photos, chat logs, reviews Quality control, dispute resolution.
3. How We Use Your Data
a) Service Delivery:
Match clients with providers
Process payments via Mobile Money/banks
Share necessary details with providers (e.g., address for onsite repairs)
b) Legal Compliance:
Verify provider licenses (UERB, ERA, NWSC)
Issue URA-compliant invoices
c) Improvements:
Analyze service trends (e.g., "common electrical faults in Kampala")
Develop new features (e.g., solar load calculators)
4. Data Sharing.
We share data only with:
Providers: Minimal contact details for booking fulfillment
Payment Processors: MTN Mobile Money, Airtel Money, DFCU Bank (PCI-DSS compliant)
Authorities: When required by Ugandan law (e.g., URA tax audits)
Affiliates: Infinity Domain Host Ltd. for technical support
Never sold to third parties.
5. Data Security
a) Encryption:
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
b) Access Controls:
Role-based access for staff
Biometric authentication for financial systems
c) Incident Response:
Notify Uganda Personal Data Protection Office within 72hrs of breaches
6. Your Rights (Under Uganda DPA).
Right Action
Access Request copy of your data
Correction Update inaccurate information
Deletion Erase data (non-transactional)
Objection Opt-out of marketing communications
Portability Receive data in machine-readable format
Submit requests to: privacy@services.infinitydomainhost.com (Response within 30 days).
7. Data Retention.
Data Type Retention Period
Account Information 5 years after last login
Financial Records 7 years (per URA)
Service Records 3 years after completion
Inactive Accounts 2 years, then anonymize.
8. Cookies & Tracking.
We use:
Essential Cookies: Login sessions, payment security
Analytics Cookies: Google Analytics (anonymized IPs)
Marketing Cookies: Facebook Pixel (opt-in required)
Manage preferences at: services.infinitydomainhost.com/cookie-settings
9. International Transfers.
Data stored in Uganda (NITA-U certified servers). For EU users:
Standard Contractual Clauses with providers
Data processed per GDPR Chapter V
10. Children's Privacy.
Services not available to users under 16. We do not knowingly collect children's data.
11. Changes to Policy.
Updates posted on this page with 30-day advance notice via:
Platform notifications
Email to active users
Banner announcement on website
12. Contact Us.
Data Protection Officer:
Agnes Mukasa
Plot 42, Ntinda Industrial Park, Kampala
+256 764214517 | support@infinitydomainhost.com